It’s happened to the best of us.

You’ve been watching the auction all week, and finally you’re about to claim your prize–a rare bronze statue from the Qing Dynasty.
Or something just as tantalizing.

You log on a few minutes before the auction closes, and confirm that you’re still the top bidder — no one has challenged you in several days. You’re already picturing “your” statue prominently displayed on the living room mantelpiece, your friends green with envy as you tell them about the great deal you got on eBay. You refresh the page a few times, to make sure you’re still number 1. You even up your bid a little just to make sure no body tries to outbid you at the last minute.

50 seconds to go…30…10…the auction has ended and the statue is yours!! You refresh the page for the last time so you can see your eBay ID announced as the winning bidder. And that’s when your heart drops to your toes. It’s not your eBay ID at all, but some joker who calls themselves “SpeedyFingers123″.

How could this have happened?

You were the winning bidder with only 10 seconds to go!! Speedy or not, it just doesn’t seem humanly possible.

Well, you’re right. No one is that fast. SpeedyFingers123 (I made that one up, so if it’s your actual eBay ID, please don’t sue me!) won the auction in the final 4 seconds. It isn’t humanly possible because “speedy” didn’t actually place the bid. The bid was place on his or her behalf, from a remote server, using something called Bidding Software.

You’ve Been Sniped!

The act of placing a bid during the final seconds of an online auction is called “Sniping” and it’s perfectly legal on eBay. Bidding wars and sniping are an eBay sellers dream and a buyer’s nightmare. Why, you’re asking yourself, don’t these people just use eBay’s trusty proxy bidding process? Why not just discreetly enter the maximum they’re willing to pay at the beginning of the auction, then let the cards fall where they may? Well, for a couple of reasons. First, it’s not human nature. If all you have to do is outbid the next guy by fifty cents or even five dollars to win, wouldn’t you?

Second, it doesn’t make economic or strategic sense to place a bid anytime before the last five minutes of an auction.

Think about it. eBay encourages bidders to use the proxy system and place bids early. What this means is that an inexperienced bidder who wants an item will want to be the highest bidder right away, and will keep upping their bid to hold that winning position. They’ll only stop when the bidding exceeds their budget. Then the next guy comes along and continues the process. If this starts at the beginning of a seven or ten day auction, and ends with a bidding war in the last 10 minutes, the final price for the item can spiral out of control. Many items sell for far more than fair market value because people get caught up in “bidding fever” — all they want is to WIN, they’re not even thinking about whether the price is realistic.

What to Do?

A better strategy would be for everyone to “watch” the auction until the very end. Again, there’s two good reasons. One, the price doesn’t spiral up as just illustrated. Two, the auction has zero bids, so it attracts fewer bidders– less competition. It’s a fact that once an auction has at least 1 bid, it becomes a magnet for additional bidders. Shoppers scanning an auction page tend to jump to the ones with bids, figuring there must be something that attracted other bidders. The more bids, the more interesting the item looks.

Wouldn’t it be great if a seller started a two carat diamond ring at $0.99 and no one bid until the last five minutes, and they all bid in fifty cent increments? Someone might win the ring for just a few bucks!! Of course, that never happens, but it would be the ideal situation for a buyer– and it would put eBay out of business in a hurry. eBay encourages early bidding and smiles upon the snipers of the world. eBay makes their profits on listing fees and “final value” fees. The more the item sells for the higher the “final value”. This makes eBay very happy. That’s why you’ll never find any tutorials anywhere on eBay telling you to wait until the end of an auction to bid.

The Solution…

OK, so now that we understand the benefits of sniping, lets get back to our friend “SpeedyFingers123″. Speedy probably started out in life just like I did. She learned everything she knew about eBay from eBay and never realized there was such a thing as bidding software. Never knew a computer could do your sniping automatically, bid on your behalf in the last 2 to 8 seconds of an auction, and do it while you’re asleep. With sniping software, you tell the software program which auctions you’re interested in and how much you’re willing to pay. eBay never knows you’ve seen the auction until your friendly sniping service swoops in and places your bid with only seconds to spare. Neither does your competition. They never see you coming. The only way you can lose is if someone else uses the same program sets their maximum bid higher than yours.

(Yes, my friend, you can still lose. There’s no guarantee of winning an auction no matter what system you use, if someone else is willing to pay more. If you set your maximum bid at a million dollars for a hunk of Elvis’ belly button lint and some nut is willing to pay a million ten, you’re still going to lose!)

“Bidding Fever” Cured

Let’s face it, there IS a positive side to losing an auction. It’s the satisfaction of knowing that you didn’t lose your head and spend more than you could afford!! Trust me, I’ve been there, done that, and come to regret it. With sniping programs, you can “set it and forget it” and walk away knowing that if you don’t win, you couldn’t have afforded it anyway.

What’s that I hear you saying? “But I could have had it if I’d just upped my bid by another fifty cents!” Hey, did you listen to anything I just said? Do you want to drive yourself nuts? It’s only stuff, after all. You can’t take it with you, and there will always be more. The beauty of eBay is that there will probably be another just like it, or at least something just as fabulous.

You’re in Control

There’s another big advantage to using bidding software. Two things, actually.
First, sniping programs allow you to do something called “contingency bidding”. Suppose you’re interested in several very similar items and you want to win at least one of them but not all. Provided they’re not all ending at the same time, you can create a contingency plan telling the bidding software to cancel your bids on the other items as soon as you win one of them.

Second, you can change your mind about an item you’re bidding on at any time (except in approximately the last 15 minutes).
On eBay, it’s a huge “no-no” to retract a bid. You can only do this under the most dire of circumstances. Do it too many times you’ll be politely asked to leave. Permanently. But, because eBay doesn’t register your bid until the Sniping program enters it for you, (at the very end of the auction) you can cancel your “snipe” with no penalty. You’re canceling what you’ve programmed into the sniping software, not an actual bid on eBay.
Isn’t that nice? No more “watching” an auction you’re unsure about, and then forgetting to bid on it. No more babysitting your computer so you can be there for the final moments of the auction. No more finding out you’ve read the description wrong and you’re bidding on an item you don’t want. Or finding something you like better after you’ve already committed yourself to another item, and having to pass on it. (Or worse, spending way too much on both!) And, finally, you have the satisfaction of knowing that winning doesn’t depend on the speed of your fingers or your internet connection.

Believe me, the first time you snatch an item away from SpeedyFingers123– or anyone else for that matter– you’ll be hooked.

© 2004 NetBrainer LLC. An eBay Power Seller and rabid eBay shopper, Carolyn Schweitzer is the owner and editor of “NetBrainer”, a site dedicated to improving the performance of buyers and sellers on eBay. (You can learn more about sniping programs at NetBrainer.com ). Carolyn also provides weekly recorded tips on eBay for “Third Mind USA Small-Biz radio”.

So, what can you do to avoid these additional costs? Of course, you can add only one picture per item, but guess what?? Right, the chance that your potential customer/bidder quickly moves to another listing is high. In fact, VERY high!! Because people like to see first what they are buying and do you think that one picture is enough? I don’t, because we live in highly visual world…people want to see the product or item they potentially want to purchase. Yes, the even would like to “touch” it – if they could. What about you? Do you take the product you want to buy in your hands and “touch” it? I bet you do. Imagine you are in a shop and want to buy a birthday present for a good friend. If one special gift catches your attention you take it from the shelf and you carefully look at the product, don’t you? You “touch” it and turn it around to get a “feel” for it. How can we add this “feeling” experience to our eBay auction listings? Yes, by adding a couple of good photos. Take pictures of your item from all sorts of different angles. The potential buyer will get a good “feel” for the item and it’s more likely that they place a bid. As mentioned above: You can add as many pictures as you like – For Free. How can you do it??? The answer is simple: Host your own pictures! Not sure how to do it? Here are some ideas:

1. It’s very likely that your Internet Service Provider offers you also free web space. I have used (and still use) the 10 MB web space my ISP gives me for free. Check the policy of your ISP – maybe an email to them is a first try.

2. Find a free or cheap web host – but be careful! Some of the free webs hosting companies do not allow that their service is being used just for data storage. Read their policy carefully before you sign up.

3. Search for some image hosting services. There are a couple of free image hosting companies out there allowing ‘hot linking” to eBay auctions.

4. In case you own a website you can make a special “ebay” directory for your auctions pictures.

Upload all your photos and item pictures BEFORE you design your auction listing and copy and paste the image URL into the source code of your auction description. http://www.auction-design-for-free.com may assist you with that, in case you are not familiar with this process.

One important point to mention is the file size. Make sure that your 3 – 4 pictures of your item are NOT 1 MB big. Can you imagine how patient your potential buyers/bidders are? That’s right! That’s right! Not very patient at all. If the pictures are not loading within 20 seconds your visitor leaves your site and moves on. There are maybe other listings offering the same – with pictures loading faster. So, make sure that the file size is in manageable range.

You’ll be amazed how more pictures will add more credibility to your selling practice and gives the potential buyer/bidder the feeling that they can almost “touch” your item.

Thomas Haselhorst is webmaster of www.auction-design-for-free.com and www.monster-ebook-sale.com

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